Return & Refund Policy

Return Policy for Rescue EV Charger™

At The American Renewable Energy Company™ (ARE CO.), we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase of the Rescue EV Charger™, we are here to help.

1. Return Eligibility

To be eligible for a return, your Rescue EV Charger™ must meet the following conditions:

• The product must be returned within 30 days of the original purchase date.
• The product must be in its original packaging, unused, and in the same condition as when you received it.
• Proof of purchase (receipt or order confirmation) must be provided.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [Email Address] or [Phone Number] to request a Return Merchandise Authorization (RMA) number.
2. Pack the Item: Securely pack the Rescue EV Charger™ in its original packaging along with all accessories, manuals, and documentation.
3. Include RMA Number: Clearly write the RMA number on the outside of the package.
4. Ship the Item: Send the package to the following address: The American Renewable Energy Company™ (ARE CO.) Attn: Returns Department 332 South Michigan Avenue, STE 121 #5476 Chicago, IL, 60604, U.S.A.

Please note that you are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item reaches us safely.

3. Refunds

Once we receive your returned Rescue EV Charger™ and verify its condition, we will process your refund. The refund will be applied to your original method of payment within 10 business days. Please note that shipping costs are non-refundable.

4. Exchanges

If you wish to exchange your Rescue EV Charger™ for a different model or if the product arrived damaged or defective, please contact our customer service team at [Email Address] or [Phone Number]. We will provide instructions for returning the item and shipping a replacement.

5. Shipping FeesFor all Rescue EV Charger™ product sales outside of Illinois (IL), Michigan (MI), or Indiana (IN), a standard shipping fee of $600-$1200 will apply. This fee covers the cost of shipping and handling to ensure your product arrives safely and promptly. The exact shipping fee will be calculated and provided at the time of purchase.

6. Non-Returnable Items

Certain items are not eligible for return, including:

• Products that have been used or damaged by the customer
• Products not in their original condition or missing parts
• Products returned more than 30 days after the purchase date

7. Warranty

Our Rescue EV Charger™ is covered by a [specify length, e.g., one-year] limited warranty. For more details on warranty coverage and claims, please refer to our Warranty Policy or contact our customer service team.

8. Contact Us

If you have any questions or need further assistance, please contact our customer service team at: 

• The American Renewable Energy Company™ (ARE CO.) 332 South Michigan Avenue, STE 121 #5476 Chicago, IL, 60604, U.S.A.
• customer-support@theareco.com
• +1 (800) 735-7347